At KENYAN FASHION (KF) a VANDERMEER GARNET LTD (VG) business, we are constantly striving to improve our services and forge closer relationships with all our customers. The Service Charter is an expression of our commitment to improving our service and communication with you. Our Service Charter sets out the standards you should expect from us, explains how you can obtain information and how to let us know if you have concerns, and offers advice on how you can help us serve you better. The hallmark of our Service Charter is our promise to consistently provide professional and high- quality service. This means that at all times-: • You will be treated with dignity, courtesy, respect and consideration and our staff will always be helpful;